To be eligible for a refund, the item must be received in our warehouse within 30 days from the ship date or course start date, whichever allows more time. 

To access your Online Bookstore; log into your online bookstore account.

• Sign in to your My Account at the Online Bookstore
• Select Manage my Rentals/Returns and then choose Return for a Refund.
• This page will display all items eligible for a return/refund. Select the items you are returning.
• When you have chosen the items to return, the Return Subtotal and Total will be calculated and the Shipping/Restocking Fee shown (when applicable) at the bottom of the screen.
• When you are ready, select Print Label and Complete Return and you are taken to the page with your label and packing slip.
• Print the label and the packaging slip in the new window. Cut out the mailing label and affix it securely to your box or padded envelope.
• Pack your items carefully so they're not damaged in transit. Be sure to include a printed copy of your Return Confirmation page (packing slip) and original packing slip if possible. Please also write the Return ID number on the outside of the package.

• Note: sealed packages, and items with codes are deemed not refundable once the sealing has been torn. 

It is required our UPS labels are used. We cannot issue a refund or credit for uninsured packages lost or damaged in transit.

Please note that returns can take up to 30 days to process. 

Here's a link to our return/refund policy:  Return/refund policy